Quality Inspection Process

The product quality inspection process is divided into three parts,

-New product warehousing quality inspection process and standards:
1. Process: first count the number of boxes, unpack the number of goods, check the model number and size, and finally open the shoe box to check whether the shoe box accessories packaging meets the standard and whether the goods have quality problems.
2. Standard: Check whether the packaging is consistent with the inner shoe box, whether the product code number in the shoe box and the shoe box is consistent with the model number, whether there is the left and right shoes wrong, wrong color, dyeing, size, broken skin and other product quality problems. (In the shoe box: whether there are desiccant, anti-mold sheet, dust bag and small accessories for delivery, whether there are fillers, certificate maintenance card, three pack instruction card) In addition, please pay attention to whether the shoe box can smell strong The smell of chemical industry and whether the shoe box has mildew.

-Quality inspection process and standards before the first shipment:
1. Process: Check the model number and quantity according to the sales slip, then open the box to check whether the goods in the shoe box have quality problems and whether the shoes and accessories are complete.
2. Standard: Whether the shoe box and shoes have mildew and smell, whether the two shoes are wrong, wrong color, dyeing, size, and other quality problems caused by long storage. (Including: whether the barcode is correct, whether the contents of the shoes are complete: desiccant, dust bag, small accessories, certificate maintenance card, three-pack instruction card and whether the filling in the shoes is complete.)

-Return and exchange quality inspection process and standards:
1. Process: When receiving the goods, confirm the quantity of the goods, sign the receipt, unpack the goods and check the number and yards of the goods, and finally each pair of shoes is checked for quality problems.
2. Standard: Check whether the shoe box is damaged or moldy, whether the shoes have been tried on, or the quality problems caused by the second sale due to the try on; whether there are wrong colors, dyeing, broken skin, and size caused by the set-up And other quality issues considered damaged; whether the packaging is complete. (Including desiccant, dust bag, small accessories, certificate maintenance card, three-pack instruction card and whether the filling in the shoes is complete.)

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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